IT & CCTV AMC Services in Bangalore

AMC Plans

Silver, Gold & Platinum — pick your coverage level

Our AMC plans cover IT, network and CCTV systems for businesses across Bangalore, combining scheduled preventive visits with remote support. Because our team is based in Bangalore, on-site visits are planned locally rather than routed through an outside vendor.

Silver

Silver Plan

Essential coverage for growing businesses

✓ Quarterly preventive maintenance visits
✓ Remote support — 8×5 (Mon–Fri)
✓ 48-hour on-site response time
✓ Basic network health check
✓ Software patch & update management
✓ Email & phone support
✗ Priority escalation
✗ Hardware replacement coverage
✗ Dedicated account manager

Get Silver Plan

Gold Plan

Comprehensive coverage for critical infrastructure

✓ Monthly preventive maintenance visits
✓ Remote support — 8×7 (Mon–Sun)
✓ 24-hour on-site response time
✓ Full network & security health audit
✓ Software patch & update management
✓ Email, phone & WhatsApp support
✓ Priority escalation
✓ Partial hardware replacement coverage
✗ Dedicated account manager

Get Gold Plan

Platinum

Platinum Plan

Maximum protection with zero-compromise uptime

✓ Bi-weekly preventive maintenance visits
✓ Remote support — 24×7 (all days)
✓ 4-hour on-site response time
✓ Full network, security & compliance audit
✓ Software patch & update management
✓ Email, phone, WhatsApp & on-call support
✓ Priority escalation — direct engineer line
✓ Full hardware replacement coverage
✓ Dedicated account manager

Get Platinum Plan

Full Plan Comparison

Feature	Silver	Gold	Platinum
Preventive Visits	Quarterly	Monthly	Bi-weekly
Remote Support Hours	8×5	8×7	24×7
On-site Response	48 hrs	24 hrs	4 hrs
Network Health Check	Basic	Full	Full + Compliance
Software Updates	✓	✓	✓
Priority Escalation	—	✓	✓
Hardware Coverage	—	Partial	Full
Dedicated Account Manager	—	—	✓
SLA Guarantee	Best Effort	99% Uptime	99.9% Uptime

Checklist

What a CCTV and IT maintenance visit checks

Preventive visits catch problems before they cost you footage or downtime. A good visit covers at least the following.

Cameras: lenses and housings cleaned, every view checked.
Recording: each camera still recording and footage playing back clearly.
Storage: hard disk health and retention period checked.
Power: UPS and power supplies tested.
Network: switch, router and firewall health checked.
Updates: firmware and software patches applied.
Backups: confirmed running and restorable.
Report: issues found and actions taken, recorded.

How It Works

How an AMC starts

AssessmentWe list your IT, network and CCTV equipment and check its current condition.
PlanWe recommend Silver, Gold or Platinum based on how critical the systems are.
QuoteA clear scope and quote before the contract begins.
Preventive visitsScheduled visits at the frequency your plan sets.
SupportRemote and on-site support whenever something goes wrong.

FAQs

AMC questions, answered

What is an AMC in IT?

An AMC (annual maintenance contract) is a yearly agreement in which a service provider maintains your IT equipment for a fixed fee, with scheduled preventive visits and support when something fails, instead of you paying for each call-out.

What does a CCTV AMC cover?

Our AMC plans cover CCTV alongside IT and network systems: scheduled preventive visits, remote support, health checks and software updates. Priority escalation and hardware replacement depend on the plan you choose.

How are AMC charges decided?

Charges depend on the number and type of devices, how often preventive visits happen, the support hours you need and whether hardware replacement is included. We assess your setup first and give a clear quote.

What is the difference between an AMC and break-fix support?

With break-fix you pay only when something breaks, and wait for whoever is available. An AMC costs a fixed amount, includes preventive maintenance that stops many faults happening, and gives you agreed support.

What is the difference between comprehensive and non-comprehensive AMC?

A comprehensive AMC includes replacement parts. A non-comprehensive AMC covers service and labour, and parts are charged separately. In our plans, hardware coverage is partial on Gold and full on Platinum.

IT & CCTV Annual Maintenance Contracts (AMC) in Bangalore